Situation Assessment
Cambridge Homes needed to increase the efficiency of their field sales offices to process personal custom requests made by new home buyers for all upgrades to a home. Cambridge chose to pursue this strategy in order to maintain consistent and predictable vendor pricing for internal cost control, allowing them to pass this predictability on to their customers.
Solution Overview
Risetime developed a unique solution that leveraged multiple technologies including SharePoint, to solve construction industry challenges. Requests for upgrades are now automatically routed and tracked through a central location and each new order is forwarded to an approved vendor that has been qualified to provide services for the specific community. The entire solution is searchable and traceable.
High level Workflow Steps for Personal Custom Request (PCR):
- Fax from Field Office to Back Office
- Information entered into system, bar-coded
- Match PCR Requirements with approved vendors
- Break down PCR across vendors and submit for pricing
- Vendors return pricing and availability
- Adjust pricing availability as necessary
- Return faxed response to field office
Value Measurement
- Increased customer satisfaction by maintaining an accurate and traceable record history.
- Improved field sales relations - no more lost orders or misplaced communications.
- Reduced the effort needed to process customer requests.
- Automation of vendor communications enabled faster turn-around times for quote requests.
- Provided accurate, current, and consistent pricing of all customization requests.
To find out more on how Risetime can provide similar high-quality results to your business, contact us.